PRIVACY POLICY

Last Updated : 26.03.2025

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Prayosha Food Services Private Limited, a private limited company incorporated under the laws of India (“Company”, “we”, “us” or “our”), manages and operates the website and domain name, and any other linked pages, features, content, mobile applications (‘Attendo’), or any other services we offer from time to time in connection therewith (collectively the “Platform”) which is an online platform which enables Users to purchase the products and/or services offered in the Platform.

All users of the website are advised to read and understand our Privacy Policy and Terms & Conditions carefully before registering, accessing or using the website or any services offered by the Company. By giving your consent for accessing the Platform (either as a visitor or a customer), you (hereinafter referred to as “you”, “your”, “user”, “Client” as applicable) expressly consent to our collection, storage, use and disclosure of the Information (as defined hereunder) in accordance with the terms of this Privacy Policy, as amended from time to time. By visiting/using the Platform, you agree to be bound by the terms and conditions of this Privacy Policy, as they apply to you.

This Platform is published and maintained by the Company. This Privacy Policy, as amended from time to time (“Privacy Policy”) is applicable to the websites of the Company. This Privacy Policy along with the terms and conditions (“Terms & Conditions”) govern your use of the Platform based on the information provided by you to us. This Privacy Policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact. If you do not agree with any of the terms contained in this Policy or the Terms & Conditions, please do not use or access the Platform.

The capitalized terms which have been used herein but are not specifically defined shall have the same meaning as attributed to such terms in the Terms & Conditions. In the event of any inconsistency between the Terms & Conditions and this Privacy Policy, the Privacy Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the Terms & Conditions.

1. How do I Sign Up?

You can register by clicking on the “Log in/Register” link on the Platform. Please provide the information in the form that appears. Please review the Terms & Conditions before you sign up.

2. Personal

The Company is the licensed owner of the brand “Attendo”. This Privacy Policy provides succinctly the manner your data is collected and used by the Company on the Platform. As a visitor to the Platform, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Platform you agree to the collection and use of your data by the Company in the manner provided in this Privacy Policy.

3. What information is, or maybe, collected from you?

As part of the registration process on the Platform, the Company may collect the following information (“Information”):

• Personal Information: Personally identifiable information shall include all information that can be linked to a specific individual or to identify any individual, such as the following (“Personal Information”):

  • Registration information: Name (including name of the entity and/or its representative/employees, staff etc.), alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, address etc.), educational qualifications, business category, designation, volume of transaction, financial information such as bank account, payment card numbers, card expiry date, biometric data, credit reports.
  • Any Personal Information provided by you will not be considered as sensitive if it is freely available and/or accessible in public domain.
  • Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners or sign in to one of our products through an authentication service provider, they’ll pass on your contact information to us. We will use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we’ll have access to your interactions and profile information. We will still have that information even if you later remove it from the social media site.

  Please note that the above list is not an exhaustive list and is only an illustrative list and is without prejudice to our right to seek further Personal Information, as may be required for the provision of the services to you.

  We will be entitled to remove any content uploaded by you on the Platform which we, in our sole discretion consider offensive, discriminatory, racist, defamatory, or inappropriate in nature.

  Note: Any content on the Platform shared by you or end users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as Personal Information and is not subject to the terms of this Privacy Policy. We will not be responsible for the accuracy or filtration of any of the content uploaded on our Platform by you.

  When browsing our Platform, you are not required to provide any Personal Information unless and until you choose to avail any services available on the Platform.

• When you visit the Platform, we may collect certain non-personal information such as your internet protocol address, operating system, browser type, internet service provider, information about the pages on the Platform you visit/access, the links you click on the Platform, the number of times you access the page and any such browsing information. This type of information does not identify you personally. We may also collect information about the services that you use and how you use them, including log-in information and location information, when you are a user of the services through the Platform.

• To improve the responsiveness of the Platform for you, we automatically collect certain information when you visit, use or navigate through the Platform. We may use online identifiers like “cookies”, and/or similar electronic tools to collect information to understand your individual interests for analytics and marketing. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We use cookies primarily for user authentication but may also use them to improve the quality of our service by storing user preferences and tracking user trends.

• When you use the Platform through your mobile, we may receive information about your location and your mobile device, including a unique identifier number for your device. We may use this information to provide you with suggestions in respect of services if required. We may automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and IP address.

• When you send emails or other communications to us, we may retain those communications to process your inquiries, respond to your requests and improve our services provided through the Platform.

• The Platform and its contents are not targeted to minors (those under the age of 18). However, the Company have no way of distinguishing the age of individuals who access our Platform. Any information that you provide, as the legal guardian of the minor child, while using the Platform or service on behalf of your minor child will be treated as Personal Information unless otherwise provided herein. If you have reason to believe that a minor child has provided Personal Information to us through the usage of our Platform, please contact our Grievance Redressal Officer (at the details provided below) and we will endeavor to delete that information and terminate the minor’s account from our databases.

• We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

4. How do we Collect the Information?

The Company will collect personally identifiable information about you as part of a voluntary registration process, transaction process or financial information linked to the bank account from third part thereof. The Platform may contain links to other websites. The Company is not responsible for the privacy practices of such websites which it does not own, manage or control. The Platform and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on someone’s past visits to the Platform.

We process the personal data of your employees on behalf of you, and of your business contacts. In order to provide the highest level of data protection, we have adopted relevant measures and practices for processing your employee data and business contact data. In addition, we have implemented steps for processing personal data of our Associates. These serve as the basis for our data privacy protection requirements.

When you visit our website or use the Platform, we may by default store basic information as to how you got to the website, where all you navigated within the website, and what are the features and settings you use or propose to use. We use this information to improve our websites and services and to drive new product development.

5. How is information used?

The Company will process the Information you provide with security, integrity and confidentiality in any one or more of the following manners, in accordance with this Privacy Policy and as permitted by applicable laws:

• fair use of your personal information to provide personalized features to you on the Platform and to provide promotional offers to you through the Platform and other channels.
• provide personal information to its business associates and partners to get in touch with you when necessary to provide the services.
• use this information to preserve transaction history as governed by applicable law or policy.
• may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent; and to send you promotional materials from its advertisers.
• will also use this information to provide services requested by you.
• used to provide various promotional and advertising materials to you via display advertisements through third party websites. You can opt out of display advertising and customize. Information about suppliers on an aggregate (excluding any information that may identify you specifically) covering supplier transaction data and supplier demographic and location data may be provided to partners of the Company for the purpose of creating additional features on the Platform, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behavior and transactions.
• To improve our services.
• To enforce our Terms & Conditions.
• To protect the security or integrity of the Platform, our business, services and users.
• Preventing, detecting, investigating, and taking action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Terms & Conditions in any jurisdiction.
• To the extent required for identity verification, government sanctions screening and due diligence checks.
• To publish any testimonials or reviews that you may have provided on the Platform.
• Conducting surveys, collecting feedback about our services and contact you about your use of our Platform.

We also may use your information to provide the services which you have requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you are currently using, your customer support requests, any new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our Platform, website and our services.

We strictly limit your personal information’s access to our employees and/or contractors who have a definite need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

If you use our Platform and give the app access to your contacts and photo library through your mobile device, you are entrusting data to us. The data you entrust to us for processing is called service data.

We hold the data in your account as long as you choose to use our services.

6. Information processed on your behalf

You may entrust information that you or your organization control, to us in connection with use of our services, the Platform or for requesting technical support for the Platform. This includes information regarding your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services or transferred or shared to us as part of a request for technical support or other services.

7. With whom your information will be shared?

The Company does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties, save and expect in furtherance to provision of services. In cases where it has your permission to provide products or services you’ve requested, and such information is necessary to provide these products or services the information may be shared with the Company’s business associates and partners.

The Company may, however, share transaction information on an aggregate with its partners or third parties where it deems necessary to provide services and for maintenance of account. In addition, the Company may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Platform’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

We also provide certain data to our business partners, such as payment gateways, legal and administrative consultants, etc., to interact with you and/or send you relevant or required information, as well as to complete certain transactions and fulfill commitments. After your data is made accessible to the business partners mentioned above, such business partners may use your data to send you information relevant to you. We are not, in any manner whatsoever, responsible for your use or access of any internet pages, websites or platforms owned and/or operated by our business partners, whether or not the link to such pages, websites or platforms is provided on the Platform.

The Company may also use the information provided by you for internal analytical and research purposes such as auditing, data analysis and research to improve our products, services and customer communication.

Additionally, in the event of audit, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may share/transfer/assign the Information we have collected to the relevant third party.

8. What choices are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate electronic and managerial procedures. You own your data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

For example, the Company’s servers are accessible only by authorized personnel and your information is shared with employees and authorised personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although the Company will endeavour to safeguard the confidentiality of your Personal Information, transmissions made by means of the internet cannot be made absolutely secure. By using the Platform, you agree that the Company will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

By browsing, accessing or purchasing from the Platform you agree to bind with the terms of this Privacy Policy, consent to the collection, storage and use of your information provided by you on the Platform. We shall not use the user’s information in any manner apart from the terms mentioned in Terms & Conditions and this Privacy Policy published in the Platform. You can at any time withdraw from the consent for collection and use of your Personal Information but you may not be eligible to visit our Platform, or avail the services we offer if you do so. It is also hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent.

You may be asked to provide information anytime you access or browse the Platform, not only during the first time.

9. What is the personal sensitive data or information that the Company needs?

Financial information such as bank account, credit card or debit card details and other payment gateway details may be required for the payment processing for the services availed by you on the Platform.

Any elaborate detail related to the Personal Information provided by you for us to provide our service.

We may use the detail to create an account and give you access to your registered account on the Platform.

We may try to monitor your physical, physiological and mental health condition based on the clicks and visits you make in the Platform and make use of it for promotional purposes for the services and/or products related to your search.

In case of any change in processing of the personal data of the user, the user shall be duly notified at least 5 (five) days before the change in processing such personal data. The notice shall be provided in English and shall be sent through email to the registered email address of the user.

10. How can you correct inaccuracies in the information?

You may agree to provide accurate information which shall be true and up to date and have access to update it anytime as per your wish. To correct or update any information you have provided, the Platform allows you to do it online. In the event of loss of access details, you can send an email to our Grievance Redressal Officer.

11. Secureness of information:

Although we make measures to protect your sensitive information, Personal Information that is not open to the public, you understand and acknowledge that there is no such thing as complete security, and we will not agree that there are no potential security breaches. Beyond our control there are certain reasonable breaches like computer hacking, unauthorized access to computer data, breaches of security and encryption etc.

We may keep your records of all communications both voice calls, digital messages and emails received from you for the purpose of administrative services and may share that with third parties when required by law or when required to facilitate the user with the services.

Your consent to our publishing of all testimonials and reviews given by you in relation to the services received from our Platform. You agree that we may edit the testimonials or reviews provided by you and republish the edited version in our Platform. If you have any concern with the edited testimonial or reviews, you can contact through email to our Grievance Redressal Officer.

We shall be entitled to retain your Information for our record for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law and such Information shall be used by us only in consonance with this Privacy Policy.

12. Review of Information/Revocation of Consent by the User

In the event where a user wishes to (i) review the Personal Information, Non-Personal Information and sensitive personal information provided by them; (ii) delete and/or erase any of such information provided by them; or (iii) revoke their consent provided to the terms and conditions set out hereunder, the User may write to us at jatan.vala@petpooja.com Upon receipt of the same, we will process the said request and undertake the necessary as may be required to give effect to the User’s request.

13. Cookies

The Company uses cookies to personalize your experience on the Platform and to display advertisements or send you emails of offers of your interest (provided you have not opted out of receiving such emails). Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow you to easily access our Platform, by logging you in without having to type your login name each time.

By using this Platform you agree that we can place cookies on your computer or device as explained above. However, you can control and manage cookies in various ways. Removing or blocking cookies can impact user experience and parts of this Platform may no longer be fully accessible.

Most browsers will allow you to delete them on an individual basis or block cookies from particular or all websites. In the event of you deleting all cookies, you will lose any and all preferences you have set including your preference to opt-out from cookies.

14. Links to third party sites

The Platform may include links to third party applications/websites (“Third-Party Sites”). Such Third-Party Sites are governed by their respective privacy policies, which are beyond our control. Once you leave our Platform, use of any information you provide is governed by the privacy policy of the operator of the Third-Party Site you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these Third-Party Sites, you should contact the relevant Third Party Site directly for more information.

We do not provide any Personal Information or personally identifiable information to third party websites/advertisers/ad-servers without your consent.

15. Policy updates:

The Company reserves the right to change, amend, modify or update this Privacy Policy at any time without any prior notice or information. Such changes shall be effective immediately upon posting to the Platform. We encourage you to go through the Privacy Policy whenever you visit the Platform to understand how we use the Information provided.

16. Grievance Redressal:

If there are any questions regarding this Privacy Policy, please write to our Grievance Redressal Officer. If you are not satisfied with the response, please write to the Grievance Officer, who is also the Nodal Officer of the Company.

Any complaints, or concerns with regards to content and or comment or breach of this Privacy Policy shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email. The Grievance Officer shall acknowledge the complaint within 72 (seventy-two) hours and redress the complaints within 15 (fifteen) days from the date of receipt of complaint.

Details of the Grievance Officer/Nodal Officer:

• Name: Jatan Vala
• Designation: Vice-President – Revenue
• Email: jatan.vala@petpooja.com

17. Jurisdiction

Any kind of dispute arising out of the Platform and its users will be dealt in Ahmedabad and shall be governed in accordance with Indian Law. Further, the courts of Ahmedabad shall have exclusive jurisdiction to adjudicate the same.

If for any reason, any part of the provision of this Privacy Policy is deemed invalid, the remaining which is valid will be put to use.

Thank you for using the Platform!