TERMS AND CONDITIONS

Last Updated : 18.08.2026

This document is an electronic record in terms of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the rules made thereunder, as applicable and as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Prayosha Food Services Private Limited, a private limited company incorporated under the laws of India (“Company”, “We”, “Us”, “Our”), manages and operates the “Attendo” platform (formerly known as “Petpooja Payroll”), including the domain name, all linked pages, features, content, web applications, mobile applications (including the owner app and employee self-service app), application programming interfaces (APIs), dashboards, reports, and any other services offered from time to time in connection therewith (collectively, the “Platform”).

These Terms and Conditions (“Terms”) govern your access to and use of the Platform. By accessing or using the Platform, creating an account, or clicking “I Agree”, you expressly agree to be bound by these Terms, the Company’s Privacy Policy, and any other policies published by the Company from time to time. If you do not agree to these Terms, you must not access or use the Platform. Acceptance of these Terms by any one of the Admin User or Superuser out of multiple Admin User or Superuser shall be deemed to be accepted by and binding on all Users.

These Terms are supplementary to, and should be read in conjunction with, any Service Agreement entered into between the Company and the Customer (as defined below). In the event of any conflict between these Terms and the Service Agreement, the Service Agreement shall prevail to the extent of the inconsistency.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE PLATFORM.

1. DEFINITIONS

In these Terms, unless the context otherwise requires, the following words and expressions shall have the meanings set out below:

“Authorised User” means an individual designated by the Customer to access and administer the Platform on behalf of the Customer, including without limitation human resources personnel, payroll administrators, and management representatives.

“Confidential Information” means all non-public information disclosed by either party to the other, whether orally, in writing, electronically, or by any other means, including without limitation: software source code, algorithms, system architecture, APIs, pricing structures, business strategies, employee data, customer information, financial records, trade secrets, know-how, and any other proprietary information.

“Customer” means the organization, whether a sole proprietor, firm, company, corporation, partnership, trust, institution, or other body, including its branch offices or any other location from where it functions, that has entered into a Service Agreement with the Company for the provision of Services through the Platform.

“Data Protection Laws” means the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 (including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011), and all rules, regulations, notifications, guidelines, and directions made thereunder, as amended from time to time.

“End User” means an individual (such as an employee, worker, contractor, or student of the Customer) whose data is processed through the Platform and who may access the Platform’s self-service features, including payslip viewing, leave applications, and attendance records, through the employee self-service app.

“Hardware” means biometric attendance devices (including fingerprint devices, face recognition devices, and screen-based devices) and any related equipment supplied by the Company.

“Intellectual Property” means all patents, copyrights, trademarks, service marks, trade names, trade secrets, design rights, moral rights, database rights, domain names, know-how, inventions, and all other intellectual property rights (whether registered or unregistered) subsisting anywhere in the world.

“Personal Data” means any data relating to an identified or identifiable natural person, including without limitation biometric data (fingerprint and facial recognition data), financial and payroll data, employee records, GPS and location data, and any other data classified as personal data or sensitive personal data under the Data Protection Laws.

“Platform Content” means all information, text, images, graphics, video clips, sound, directories, files, databases, listings, software, and other content available on or through the Platform.

“Privacy Policy” means the Company’s privacy policy as published on the Platform from time to time, which governs the collection, use, storage, and disclosure of Personal Data.

“Service Agreement” means the Attendo License and Service Agreement entered into between the Company and the Customer, together with all schedules, and annexures thereto.

“Services” means the Software, Hardware (where applicable), support, training, and all related services provided by the Company through the Platform.

“Software” means the Attendo online Platform as defined above and shall include all web applications, mobile applications, APIs, dashboards, reports, updates, upgrades, patches, bug fixes, and modifications made available by the Company from time to time.

“User” means any Customer, Authorised User of the Customer including Superusers, Admin Accounts of the Customer, or End User who accesses or uses the Platform.

2. APPLICABILITY AND USER CATEGORIES

2.1 These Terms apply to all Users of the Platform, including Customers, Authorised Users, and End Users.

2.2 Different provisions of these Terms may apply to different categories of Users as follows: (a) Customers: Provisions relating to account management, payment obligations, data accuracy, compliance, and the grant of licence apply primarily to Customers. Customers are responsible for ensuring that their Authorised Users and End Users comply with these Terms. Customers are and shall always will be liable for any action or inaction of Authorised Users and End Users. (b) Authorised Users: Provisions relating to account security, acceptable use, confidentiality, and the restrictions on use of the Platform apply to Authorised Users. Authorised Users access the Platform on behalf of, and under the authority of, the Customer. (c) End Users: Provisions relating to acceptable use, credential security, data privacy, and the limited licence to access self-service features apply to End Users. End Users access the Platform solely for the purpose of viewing payslips, submitting leave applications, recording attendance, and other self-service functions made available by the Company from time to time.

2.3 Where a provision of these Terms refers to “you” or “User” without specifying a category, it applies to all categories of Users.

3. GRANT OF LICENCE

3.1 Subject to these Terms and the applicable Service Agreement, the Company grants to each User a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for the purposes permitted under these Terms and the Service Agreement.

3.2 The licence granted to End Users is limited to accessing the employee self-service features of the Platform, including payslip viewing, leave applications, attendance viewing, and such other self-service functions as the Company may make available from time to time.

3.3 Users shall not, and shall not permit any third party to: (a) sub-license, sell, resell, transfer, assign, distribute, or otherwise make available the Platform or any part thereof to any third party; (b) copy, reproduce, modify, adapt, translate, or create derivative works based on the Software; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or structure of the Software; (d) use the Platform for any purpose not expressly permitted under these Terms or the Service Agreement; (e) exploit any errors, bugs, glitches, or vulnerabilities in the Software; (f) use the Platform to develop a competing product or service; (g) remove, alter, or obscure any proprietary notices, labels, or marks on the Software; or (h) use the Platform in any manner that could damage, disable, overburden, or impair the Company’s systems or infrastructure.

3.4 The Company reserves the right to modify, update, enhance, or discontinue any feature or functionality of the Platform at any time without prior notice. The Company shall have no liability in respect of any such modification, update, enhancement, or discontinuation.

4. ELIGIBILITY

4.1 The Platform is available for use by Customers and Authorised Users who can form legally binding contracts under the Indian Contract Act, 1872. For the purposes of these Terms, “persons” includes any sole proprietor, firm, company, corporation, government, state or agency of a state, association, trust, joint venture, consortium, partnership (whether or not having separate legal personality), or any other body corporate duly incorporated under the laws of India.

4.2 The Platform shall be used by Customers and Authorised Users only for their business purposes and not for personal use.

4.3 End Users may access the Platform for the limited self-service purposes described in Clause 3.2, provided that their access has been authorised by their Customer.

5. USER ACCOUNTS AND REGISTRATION

5.1 Access to the Services requires registration and creation of a user account (“Account”). By registering and creating an Account, you agree to: (a) provide accurate, current, and complete information as prompted and maintain and update the same; (b) maintain the security and confidentiality of your password and login credentials; (c) accept all risks of unauthorised access to your Account; (d) notify the Company immediately of any breach of security or unauthorised use of your Account; (e) not share, transfer, or permit the use of your login credentials by any other person; and (f) be responsible for all activity on your Account.

5.2 Each User shall maintain a unique login credential. The Customer shall be solely responsible for all activities that occur under its Account and login credentials, whether or not authorised by the Customer.

5.3 While registering, Customers and Authorised Users may be required to furnish details including without limitation business name, GSTIN, PAN, TAN, Udyog Aadhar, address, phone number, and such other information as the Company may require. If any information provided is found to be incorrect or misleading, the Company reserves the right to take appropriate action, including suspension or termination of the Account.

5.4 The Company may cancel or terminate any Account if the Company has reason to suspect that the User has concurrently registered or is controlling two or more Accounts, or for any other reason at the Company’s sole discretion.

6. USER OBLIGATIONS AND ACCEPTABLE USE

6.1 Users shall use the Platform in accordance with these Terms, the Service Agreement, any applicable user manual or documentation provided by the Company, and all applicable laws and regulations.

6.2 Users shall not use the Platform for: (a) any illegal, unlawful, fraudulent, or unauthorised purpose; (b) unauthorised employee monitoring, tracking, or surveillance beyond attendance tracking as contemplated by the Service Agreement; (c) any discriminatory purpose; (d) any purpose that violates the privacy or rights of any employee or data principal; or (e) any purpose that violates applicable law.

6.3 Users acknowledge that the Services are provided for the following commercial purposes: payroll processing and salary computation, attendance tracking (including biometric and GPS-based check-in), human resource management operations, shift scheduling and leave management, statutory compliance facilitation, and employee self-service.

6.4 Users shall immediately notify the Company in writing of any actual or suspected: (a) security breach affecting the Platform or Hardware; (b) unauthorised access to or use of the Platform; (c) compromise, loss, or theft of login credentials; or (d) any other event that may affect the security or integrity of the Platform or the Personal Data processed therethrough.

6.5 Non-compliance with the user manual or documentation may result in suspension or termination of access, and the User shall indemnify the Company for any losses arising from such non-compliance.

7. DATA PROTECTION AND PRIVACY

7.1 The Company’s collection, use, storage, and disclosure of Personal Data in connection with the Platform is described in the Privacy Policy, which is available on the Platform and forms an integral part of these Terms. By using the Platform, you acknowledge that you have read and agree to the Privacy Policy.

7.2 The categories of Personal Data collected, stored, and processed through the Platform may include: (a) biometric data (fingerprint templates and/or facial recognition data); (b) GPS and geolocation data (for attendance verification purposes); (c) employee personal data (including name, address, contact details, date of birth, identification documents, and photographs); (d) financial and payroll data (including salary details, bank account information, tax information, PF contributions, ESIC details, and Professional Tax deductions); and (e) such other categories of data as may be required for the provision of the Services from time to time.

7.3 GPS, geolocation data and biometric data collected through the Platform shall be used solely for the purpose of attendance verification (including geo-fenced check-in). No secondary, ancillary, or commercial use of location data shall be made by the Company.

7.4 The Company may log IP addresses for the purposes of security monitoring, fraud prevention, troubleshooting, and operational analytics.

7.5 The Customer is and shall remain the “Data Fiduciary” (or equivalent under applicable law) in respect of all Personal Data processed through the Platform. The Company acts as the “Data Processor” (or equivalent under applicable law). The respective obligations of the Company and the Customer in respect of Personal Data are set out in the Service Agreement.

7.6 End Users acknowledge and consent to the collection and processing of their Personal Data (including biometric data and GPS data) through the Platform for the purposes described in these Terms and the Privacy Policy. End Users should review the Privacy Policy carefully before using the Platform.

7.7 All Personal Data shall be collected, stored, processed, and transferred by the Company in accordance with the Data Protection Laws. The Company shall not transfer Personal Data outside India except in compliance with the Data Protection Laws.

8. PAYROLL AND FINANCIAL DISCLAIMER

8.1 The Platform is a computational and record-keeping tool only. The Software facilitates salary computation, payslip generation, statutory deduction calculations, and attendance-to-payroll reconciliation. THE PLATFORM DOES NOT DISBURSE SALARIES, MAKE PAYMENTS, TRANSFER FUNDS, OR EXECUTE ANY FINANCIAL TRANSACTIONS ON BEHALF OF THE CUSTOMER. The Customer is solely responsible for the actual payment of wages, salaries, and all statutory contributions.

8.2 The Company shall not be liable for any payroll errors, miscalculations, underpayments, overpayments, missed deductions, or other discrepancies arising from: (a) incorrect, incomplete, outdated, or inaccurate data entered by the Customer or its Users; (b) the Customer’s failure to verify payroll outputs before processing payments; (c) changes in applicable law not yet reflected in the Software; or (d) any configuration error made by the Customer.

8.3 The Company does not provide, and nothing in these Terms or in the Platform shall be construed as, legal advice, tax advice, financial advice, compliance advice, or professional consultancy of any nature. Any information, computation, report, or output provided through the Platform is for informational and operational convenience only and shall not be relied upon as professional advice.

9. AI-POWERED FEATURES

9.1 Certain features of the Platform may utilise artificial intelligence, machine learning, natural language processing, or other automated decision-making technologies (“AI Features”). AI Features are provided on an “as is” and “as available” basis.

9.2 AI Features (including without limitation attendance anomaly detection, salary recommendations, predictive analytics, auto-classification, and pattern recognition) may produce outputs that contain errors, inaccuracies, omissions, or biases. Such outputs are indicative only and are not to be relied upon as final, definitive, or authoritative.

9.3 Users are solely responsible for independently verifying, validating, and confirming all outputs generated by AI Features before taking any action or making any decision based thereon. No employment, disciplinary, payroll, or compliance decision shall be made solely on the basis of an AI-generated output without independent human review.

9.4 THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR FITNESS FOR PURPOSE OF ANY AI-GENERATED OUTPUT. ALL IMPLIED WARRANTIES IN RESPECT OF AI FEATURES ARE HEREBY EXPRESSLY DISCLAIMED.

9.5 AI Features may be modified, updated, retrained, enhanced, or discontinued by the Company at any time without prior notice.

10. THIRD-PARTY SERVICES

10.1 The Company may, from time to time, offer integrations with or access to third-party services (including payment gateways, HRMS tools, banking platforms, and other complementary services) as optional features of the Platform.

10.2 Where a User elects to use any third-party service offered through or in connection with the Platform, the User acknowledges that: (a) the User contracts directly with the relevant third-party provider under that third party’s separate terms and conditions and privacy policy; (b) no contractual, agency, or other legal relationship is created between the Company and the User in respect of such third-party services; and (c) the User is solely responsible for reviewing and accepting the third party’s terms.

10.3 THE COMPANY EXPRESSLY DISCLAIMS ALL LIABILITY, WARRANTIES, AND OBLIGATIONS IN RESPECT OF THIRD-PARTY SERVICES (WHETHER ADD ON OR PRE-INTEGRATED), INCLUDING THEIR AVAILABILITY, FUNCTIONALITY, ACCURACY, DATA PRACTICES, SECURITY, PERFORMANCE, OR FITNESS FOR PURPOSE.

10.4 The Company does not guarantee compatibility or seamless integration between the Platform and any third-party service. Changes to third-party services or APIs may affect or disrupt integrations without any fault or liability on the part of the Company.

11. INTELLECTUAL PROPERTY

11.1 The Company is the sole owner or lawful licensee of all rights and interests in the Platform, the Software, and the Platform Content. All title, ownership, and Intellectual Property rights in and to the Platform, the Software, and Platform Content (including all updates, upgrades, modifications, and derivative works) remain exclusively vested in the Company. Nothing in these Terms shall be construed as transferring or assigning any Intellectual Property rights to any User. The Software is licensed, not sold.

11.2 The unauthorised copying, modification, use, or publication of the “Petpooja” or “Attendo” marks and any related icons and logos is strictly prohibited.

11.3 Any feedback, suggestions, ideas, enhancement requests, or other recommendations provided by any User regarding the Platform (“Feedback”) shall be deemed non-confidential and non-proprietary. The Company shall be free to use, reproduce, disclose, and exploit any such Feedback without restriction and without compensation to the User.

11.4 To the extent that a User uploads data or content to the Platform, the User grants the Company a limited, non-exclusive licence to use, store, and process such data or content solely for the purpose of providing the Services. For the avoidance of doubt, this licence does not extend to the creation of derivative works from, the publication of, or the distribution of Personal Data or payroll data, and is subject at all times to the Data Protection Laws and the Company’s obligations under Clause 7.

12. CONFIDENTIALITY

12.1 Each party shall maintain in strict confidence all Confidential Information received from the other party and shall not disclose such Confidential Information to any third party without the prior written consent of the disclosing party, except as permitted under the Service Agreement or as required by applicable law.

12.2 The obligations of confidentiality shall not apply to information that: (a) is or becomes publicly available other than as a result of a breach of these Terms; (b) was independently developed without reference to the other party’s Confidential Information; (c) was lawfully in the recipient’s possession prior to disclosure; (d) was lawfully received from a third party free of any obligation of confidentiality; or (e) is required to be disclosed by applicable law or court order, provided that the recipient shall give prompt notice to the disclosing party to the extent legally permitted.

12.3 The detailed confidentiality obligations of the Company and the Customer, including provisions on permitted disclosures, survival, and return or destruction of Confidential Information, are set out in the Service Agreement.

13. DISCLAIMER OF WARRANTIES

13.1 THE PLATFORM AND THE SERVICES ARE PROVIDED “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS”. THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND ASSOCIATES EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13.2 The Company does not warrant that the Services: (a) will perform error-free or uninterrupted, or that the Company will correct all errors or defects; (b) will operate in combination with the User’s devices, or with any other hardware, software, systems, or data not provided by the Company; or (c) will meet the requirements, specifications, or expectations of the User.

13.3 All warranties, terms, and conditions in respect of Hardware (including warranty periods, exclusions, and post-warranty maintenance) are governed by the Service Agreement. Users should refer to the Service Agreement for full Hardware warranty terms.

14. LIMITATION OF LIABILITY

14.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY UNDER OR IN CONNECTION WITH THESE TERMS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, BREACH OF STATUTORY DUTY, OR OTHERWISE, SHALL NOT EXCEED INDIAN RUPEES ONE THOUSAND (INR 1,000) IN AGGREGATE.

14.2 IN NO EVENT SHALL THE COMPANY BE LIABLE TO ANY USER OR ANY THIRD PARTY FOR ANY: (A) INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (B) LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS; (C) LOSS OF DATA OR CORRUPTION OF DATA; (D) LOSS OF BUSINESS, CONTRACTS, OR OPPORTUNITIES; (E) LOSS OF GOODWILL OR REPUTATION; OR (F) BUSINESS INTERRUPTION, HOWSOEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.3 The Company shall not be liable for: (a) any downtime, service interruptions, or system failures arising from circumstances beyond the Company’s reasonable control; (b) any data loss arising from the User’s failure to maintain adequate backups; (c) any loss arising from the User’s reliance on the Platform or AI Features without independent verification; (d) any loss arising from the User’s use of third-party services; or (e) any loss arising from events of force majeure.

14.4 The limitation of liability set forth in this Clause 14 reflects a fair and reasonable allocation of risk between the parties having regard to the nature of the Services and forms an essential basis of the bargain. The detailed limitation of liability and indemnification regime applicable to Customers is set out in the Service Agreement.

15. INDEMNIFICATION

15.1 By accepting these Terms, you agree to defend, indemnify, and hold harmless the Company, its directors, employees, officers, and representatives from and against any and all claims, costs, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with: (a) your misuse of the Platform or the Services; (b) any error, inaccuracy, or incompleteness in data entered by you; (c) your breach of these Terms or any applicable law; (d) your violation of the rights of any third party; or (e) your failure to obtain required consents from data principals.

15.2 The detailed indemnification obligations applicable to Customers, including conditions and procedures, are set out in the Service Agreement.

16. SUSPENSION AND TERMINATION

16.1 The Company may, in its sole and absolute discretion, immediately suspend or terminate any User’s access to the Platform (in whole or in part) without prior notice and without liability, if: (a) the User breaches any provision of these Terms; (b) the Company is required to do so by applicable law; (c) the Company elects to discontinue the Platform or the Services (or any part thereof); or (d) the User’s conduct poses a threat to the security, integrity, or availability of the Platform.

16.2 Termination of the Service Agreement between the Company and the Customer shall result in the automatic termination of all User access associated with that Customer’s Account.

16.3 Upon termination: (a) all licences granted under these Terms shall immediately and automatically be revoked; (b) the User’s access to the Platform shall be disabled; and (c) all amounts due and owing shall become immediately due and payable.

16.4 The detailed termination mechanics, including cure periods, post-termination data handling, Hardware disposal, and consequences of termination, are governed by the Service Agreement.

16.5 Termination shall not affect any rights, obligations, or liabilities that have accrued prior to the date of termination. The provisions of Clauses 7 (Data Protection), 8 (Payroll Disclaimer), 11 (Intellectual Property), 12 (Confidentiality), 13 (Disclaimer of Warranties), 14 (Limitation of Liability), 15 (Indemnification), and 19 (General Provisions) shall survive termination of these Terms.

17. FEES AND PAYMENT

17.1 Access to the Platform is subject to payment of fees as set out in the applicable Service Agreement. All payment obligations, including without limitation subscription fees, hardware costs, installation charges, training fees, and any applicable taxes, are governed by the Service Agreement.

17.2 Any applicable refund entitlements are governed by the Service Agreement or the Company’s refund policy (as applicable), available on the Company’s website.

18. GOVERNING LAW AND DISPUTE RESOLUTION

18.1 These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

18.2 The courts of Ahmedabad, Gujarat, India shall have exclusive jurisdiction to adjudicate any dispute, claim, or proceeding arising out of or in connection with these Terms, including any dispute regarding their existence, validity, interpretation, performance, breach, or termination.

18.3 Any dispute arising under or in connection with the Service Agreement shall be resolved in accordance with the dispute resolution provisions of the Service Agreement.

19. GENERAL PROVISIONS

19.1 Force Majeure. The Company shall not be liable for any delay or failure to perform its obligations under these Terms (other than an obligation to make payment) if caused by circumstances beyond the Company’s reasonable control, including but not limited to: acts of God, natural disasters, epidemics, pandemics, war, civil unrest, terrorism, government action, power failures, internet or telecommunications outages, cyberattacks, fire, flood, or earthquake. The detailed force majeure provisions, including notification, mitigation, and long-stop termination rights, are set out in the Service Agreement.

19.2 Amendment. The Company reserves the right to amend these Terms from time to time by notifying Users through pop-up notifications within the Platform, in-app announcements, email, or publication on the Company’s website. Continued use of the Platform after such notification shall constitute acceptance of the amended Terms. If a User does not agree to any amendment, the User’s sole remedy is to discontinue use of the Platform.

19.3 Severability. If any provision of these Terms is held to be invalid or unenforceable by any court of competent jurisdiction, such provision shall be severed to the extent of such invalidity or unenforceability, and the remaining provisions shall continue in full force and effect.

19.4 Waiver. No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise thereof or the exercise of any other right or remedy.

19.5 Entire Agreement. These Terms, together with the Privacy Policy and the Service Agreement (where applicable), constitute the entire agreement between the User and the Company in respect of the use of the Platform, and supersede all prior agreements, understandings, and arrangements relating to such subject matter.

19.6 Assignment. The User shall not assign or transfer any rights or obligations under these Terms without the Company’s prior written consent. The Company may assign or transfer these Terms to any affiliate, successor, or third party without the User’s consent.

19.7 No Partnership or Agency. Nothing in these Terms shall create any partnership, joint venture, agency, franchise, or employer-employee relationship between the Company and any User.

19.8 Notices. Any notice to the Company under these Terms shall be in writing and sent by email to the Company’s designated email address or by registered post to the Company’s registered office address.

19.9 Electronic Execution. These Terms may be accepted electronically, including by way of click-wrap acceptance, and such acceptance shall be valid and enforceable under the Information Technology Act, 2000.

20. GRIEVANCE REDRESSAL

20.1 If you have any questions, complaints, or concerns regarding these Terms, please write to the Grievance Officer. Any complaints or concerns with regards to content, breach of these Terms, or the Privacy Policy shall be immediately informed to the designated Grievance Officer via writing or email. The Grievance Officer shall acknowledge the complaint within 72 (seventy-two) hours and redress the complaint within 15 (fifteen) days from the date of receipt.

20.2 Details of the Grievance Officer: Name: Jatan Vala Designation: Vice President Revenue Email: jatan.vala@petpooja.com